Case StudyCommercial Sports Facility
How Chicago Fire Boosted Revenue by 25% and Cut Workload by Half with SportsKey
Find out how this MLS team used SportsKey to transform the management of their sports facilities.
50%
Reduction in
administrative workload
25%
Estimated revenue increase since moving to SportsKey
The Problem
Before adopting SportsKey, Chicago Fire faced significant administrative challenges. They managed bookings manually through emails and phone calls, which involved a lot of back-and-forth communication with clients to confirm availability, complete safety waivers, and process payments.
We need a platform that could streamline our booking process and enhance our customer experience. We were looking for a solution that allowed clients to easily view field availability, request rental slots, complete necessary safety waivers, and make payments all in one place. Our goal was to simplify the booking process for both our internal programming and private rentals.
The Solution
After evaluating various options, Chicago Fire decided to move from DaySmart Recreation and implement SportsKey instead. The platform offered all the features they were looking for and more, enabling them to manage their facilities efficiently.
The Outcome
SportsKey has streamlined bookings across all areas of the business. With the platform, both internal staff and external clients can easily see availability and request slots, which has significantly reduced the time spent on administrative tasks.
50%
Reduction in
administrative workload
25%
Estimated revenue increase since moving to SportsKey
One of their favorite SportsKey features is its user-friendly interface, which simplifies the booking process for both customers and staff. They also love the ability to switch between our indoor and outdoor facilities depending on the season.
Manager of Events & Programs Sales, Chicago FireThe SportsKey team has been wonderful to work with. They’ve been extremely helpful in answering any questions we have, and they’ve also been open to suggestions on ways to improve the platform to best suit our needs.
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